By HOA
•
July 23, 2024
Dear Woodland Park Homeowner, Our managing company is changing names to RealManage, and we will be using a new system called CiraConnect for backend operations such as billing, assessments, vendor management, and ARC requests. However, our website, woodlandparkorlando.com , remains the main hub for all important information, news, and updates. The HOA website is currently being updated to reflect these changes. For quick questions, you can contact our Community Association Manager, Krystal Soto, directly using the website chat or request a quick call just like before. Important Information: Approximately one year ago, Evergreen was purchased by RealManage, a property management company that manages over 3,400 communities (condominiums and HOAs), making it the third largest management company in the US. Evergreen will officially be rebranded as RealManage and will adopt some of the technology-forward attributes of RealManage, including CiraConnect. CiraConnect is RealManage’s proprietary, cloud-based technology which allows users access to pertinent community information via web portals, tablet apps, and smartphone apps for all community constituents, including board members, residents, and service providers. Transition to CiraConnect: Woodland Park residents will experience its “go-live” event with our homeowner “first of the month” payments due and payable via CiraConnect starting August 1, 2024. “Welcome” letters were sent to all homeowners via mail in July. Be on the lookout for this document. Each homeowner will be required to set up a new account via the new Resident Website Portal at Ciranet. Important Actions Required: If you are currently set up on any automatic payment system including ACH, auto-debit, and Bill Pay through your bank, you will be required to change your payment information for the August 1, 2024, payment and subsequent monthly payments. Registering on the Resident Portal Website or Mobile Application: Go to WWW.CIRANET.COM/RESIDENTPORTAL and click “Don’t have an account?” below the Log In button. Create your User Account by entering your Account Number, Check Digit, Email Address, and a Password of your choice. Then click “Create User”. Your Account Number and Check Digit can be found on the first page of the Welcome Letters, on your assessment payment coupon, or the “tear off” portion of your statement. Check your email inbox and open the email with the subject line “CiraNet Portal Registration”. Click on the link to activate your account. (The email may be in your ‘Junk Mail’ folder if you use Spam Protection). The link will take you back to the Login page. Login with your email address and the “Password” that you created in STEP 2. The “Home Page” will appear. You are now logged into the Resident Portal and are ready to use the functions listed on the left side of your screen. Since your community is new to using CiraNet software, please allow approximately 30 days for the Owner/Resident Portal to reflect your current balance and an account statement to be fully populated with all your community’s information. Mobile Application: You must register on the Resident Portal Website before you can log into the mobile application. Billing / Payment Information: We are pleased to offer many ways to pay assessments. To avoid issues with processing your payment, please do not make a payment on the resident portal website before the start date of 08/01/2024. ACH / Auto Debit (Recommended): Please Note: Current ACH/Autopay will not carry over to CiraNet, you will need to re-enroll. ACH/Auto Debit is the easiest way to pay for your assessments. Our ACH system automatically debits your account for the amount you choose when your assessment is due. Visit REALMANAGE.COM/RESIDENTPORTAL to sign up online or call 1-866-473-2573 for assistance. eCheck / Credit Card: You can make a one-time payment using eCheck (electronically debited from your checking account), Visa, MasterCard, American Express, or Discover (bank payment processing fees may apply). Log in to REALMANAGE.COM/RESIDENTPORTAL from the main navigation, and choose “Make a Payment”, or call 1-866-473-2573 to pay by phone. Check & Your Bank’s Online Bill-Pay: You can write a check payable to your association and mail it, along with your payment coupon or statement, to the address listed below. Remember to please write your homeowner account number on the check. If your community bills via coupon, you will be receiving a payment coupon booklet for the remainder of the year. If they bill via statement, you will receive a statement just prior to your assessment period. If you pay your assessments through an online bill-pay service, please update the payee information of your community to include your new CiraNet account number and payment remittance address. The payee address and account number should be set up as shown below: P ayee: Woodland Park Homeowners Association, Inc. Address 1: c/o RealManage Address 2: PO BOX 98404, Address 3: Phoenix, AZ 85038-0404 Account / Reference #: Your Account Number and Check Digit can be found on the first page of the Welcome Letters. Be sure to include your name, property address, and account # on your check. If you own more than one property, please include a separate check for each property. We look forward to providing continued excellence in service. Please do not hesitate to reach out to our Resident Services team at (866) 473-2573 or via email at REALSERVICE@CIRAMAIL.COM with any questions you may have regarding registering on the Resident Portal, your account balance, assistance in setting up ACH/Auto Debit, and/or general payment questions. You can also contact Krystal Soto, our Community Association Manager, directly at WDLANDPK@ciramail.com . Sincerely, Woodland Park Homeowners Association
